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Sunday, April 18
 

TBA

Event Registration 12:00pm -5:00pm
Event Registration will be located at the Paris Hotel and Casino Convention Center Foyer. You can pick up your badge holders, official show program and make changes/additions to your badge during this time.

Sponsored By: Avoya Travel

Sunday April 18, 2021 TBA
TBA Paris Convention Center Foyer

2:00pm

Travel Agent 101 Welcome
A brief welcome to the 3 days of exciting panels including key data on the growth & health of the Travel Agent industry.

Speakers
avatar for David Chait

David Chait

CEO and Founder, Travefy


Sunday April 18, 2021 2:00pm - 2:30pm
Concorde A

2:30pm

Consortias, Hosts, Franchises, Independents, & Acronyms Oh My
As a new Travel Agent you’re faced with a lot of acronyms, organization types and decisions.  From independent agencies to host agencies, franchises, and consortia, join a group of experts representing each facet of the Travel Agent industry to learn more about the differences and benefits.

Moderators
avatar for David Chait

David Chait

CEO and Founder, Travefy

Speakers
avatar for Valerie Cusumano

Valerie Cusumano

Agent/Owner, World Escapes Travel
Valerie Cusumano, CTC, DS, is the owner World Escapes Travel based in Richmond, MI. She has been in the travel industry over 30 years and has worked as an Agent, Sales Manager, Training and Development Specialist, and Mentor.  Her background has helped her jump into the role of being... Read More →
avatar for Christen Goff

Christen Goff

Owner, Magically Fun Vacations LLC
avatar for Stacey Cabell

Stacey Cabell

Owner, Starstuff Travel
Stacey Cabell is the owner of Starstuff Travel based out of Toms River, NJ. She started the agency that specializes in Family Travel back in 2013 after deciding she wanted to help other families create the same amazing memories she had with her own family. Shortly after opening the... Read More →
TC

Tawny Criblez

Sand and Beach Travel


Sunday April 18, 2021 2:30pm - 3:30pm
Concorde A

3:45pm

Growing Your Business With Marketing
Before you can sell travel, you need to find customers and let them find you.  Learn from expert agents’ best practices for setting up your digital storefront, marketing to customers, social media and more.

Moderators
avatar for David Chait

David Chait

CEO and Founder, Travefy

Speakers
avatar for Sarah Bergman

Sarah Bergman

Agency Owner, Park and Preston Travel, LLC
Sarah Bergman is a sought-after Travel Agent, based in Jacksonville, FL. She is a Certified Travel Associate, seasoned marketer, marathoner, serial entrepreneur, runDisney expert, wife, and mother of two. Her passions are running, traveling, and empowering women to seize opportunity... Read More →
avatar for Danielle Wann

Danielle Wann

OWNER, EPIC ESCAPES
avatar for Janet Mosley

Janet Mosley

Owner, Leisure Lady Travel Agency
I am an Agent of change.I believe that travel is empowering. It changes people, and people change our world.As a travel agent with more than 15 years of service, I create unique experiences designed around my clients dreams and desires.I am a Master Travel Agent Specialist for the... Read More →


Sunday April 18, 2021 3:45pm - 4:45pm
Concorde A
 
Monday, April 19
 

TBA

Event Registration 7:30am - 6:00pm
Event Registration will be located at the Paris Hotel and Casino Convention Center Foyer. You can pick up your badge holders, official show program and make changes/additions to your badge during this time.

Sponsored By: Avoya Travel

Monday April 19, 2021 TBA
TBA Paris Convention Center Foyer

7:30am

Continental Breakfast
Jumpstart your day, and stop by for coffee, muffins, and assorted pastries and network with your peers.

Monday April 19, 2021 7:30am - 8:00am
TBA Paris Convention Center Foyer

8:00am

General Session- Resiliency After Disruption
It’s not all doom and gloom – if history teaches us anything, we are a resilient travel industry! Join us for this year’s General Session as we dig into the most critical topic in today – what’s next? Our all-star panel of industry executives will share insights on developing a proactive mindset and actionable plan for the unknown; perception vs. reality; enticing clients through expertise during and post-crisis.
Let’s get ahead of the chaos!

Moderators
avatar for Dan Chappelle

Dan Chappelle

President, Chappelle Consulting International, Inc.

Speakers
avatar for John Meyer

John Meyer

Sales Executive, Las Vegas Convention & Visitors Authority
John Meyer joined the Las Vegas Convention & Visitors Authority in the spring of 2000. Over the past decade he has worked as a Sales Executive on the Domestic Leisure Sales Team and has been exposed to all areas of destination marketing.As Sales Executive, he is tasked to manage Las... Read More →
avatar for Marco Fernandes

Marco Fernandes

Owner and Senior Vice President, Sagres Vacations
Marco Fernandes is the Owner and Senior Vice-President for Sagres Vacations, an International Tour Operator and Destination Expert for Portugal and Spain.Born in a small village in Portugal, Marco has always had a passion for People and Travel. Marco has spent nearly 15 years working... Read More →
avatar for Richard Earls

Richard Earls

Publisher, Travel Research Online
avatar for Tom Varghese

Tom Varghese

Chancellor of Travel, Travel Tom
avatar for Ash Tembe

Ash Tembe

Vice President of Global Sales, AIC Hotel Group
AIC Hotel Group, the experiential brand offering an unparalleled vacation experience with limitless service and style, is proud to have Ash Tembe as Vice President of Global Sales. In this role, Tembe spearheads corporate global field and tour operator sales for the company’s luxury... Read More →


Monday April 19, 2021 8:00am - 9:30am
Paris Showroom

9:45am

Groups Made Easy
Want to grow your business exponentially?  Tap into groups!  This session will spotlight ways to identify group business opportunities, how to streamline processes (all while exceeding client expectations) and ways to negotiate value filled contracts with limited risk.

Moderators
avatar for Anita Pagliasso

Anita Pagliasso

President & Founder, Ticket to Travel

Speakers
avatar for Jason Murray

Jason Murray

Owner, Southwest Adventure Tours
Owner of Southwest Adventure Tours for 7 yearsTreasurer and At Large Board Member on the Grand Circle Association for 7 yearsMember of the Utah Tourism BoardAvid Hiker and Backpacker and enjoys Mountain BikingNative of UtahBachelors of Science with an emphasis in Entrepreneurship... Read More →
avatar for Douglas Colon

Douglas Colon

CEO, DDT CSI
DDT CONTRACTING SERVICES, INC, (DDTCSI) A.K.A. Dancin' Doug Travel (DDT) was founded in November of 2006 by Douglas Colon. Douglas was one of the Original "B-Boy" Break Dancers in the Bronx and Harlem at the start of Hip-Hop in the early 1970's. With his unique break dance style... Read More →
avatar for Nadia Henry

Nadia Henry

Travel Agent Owner, Travel With Sparkle
Travel with Sparkle was founded in 2007 by Nadia “Sparkle” Henry. Fueled by her genuine love of traveling with friends and family, she created a full service travel company devoted to group travel, individual travel and family travel.She is a group specialist , concentrating on... Read More →
avatar for William Gardiner

William Gardiner

Director of Business Development, Downtown Travel


Monday April 19, 2021 9:45am - 11:00am
Versailles Ballroom

9:45am

Unlocking Efficiency and Growth Potential with Technology
Technology and the thoughtful Implementation of new tools in your workflow can dramatically streamline your business and help you win and retain more clients.
From CRMs to itinerary management tools, web platforms, marketing solutions, and more, there is no “right” technology stack, but recognizing the tools that may solve your own pain points can put your business in hyper-drive.

Moderators
avatar for Sharon Little

Sharon Little

President, Wedding and Honeymoon Travel Group

Speakers
avatar for Beth Kitzman

Beth Kitzman

Business Development Manager, VAX VacationAccess
Beth Kitzman is the Business Development Manager for Trisept’s Travel Agency Solutions - Agency Channel for VAX VacationAccess and Xcelerator.  Beth focuses on nurturing business relationships and finding exciting, unique ways for VAX and Xcelerator to support travel agencies.  Beth... Read More →
avatar for Matthew Kondrup

Matthew Kondrup

Owner, The Matty K Travel Group
Matthew Kondrup, CTA is the owner of The Matty K Travel Group. The full service travel agency is comprised of Matty K Travel, Castle Vacations (a family travel inspired agency), and MK Destination Weddings. Matty K Travel Group’s headquarters is a fully staffed store front in the... Read More →
avatar for David Chait

David Chait

CEO and Founder, Travefy
avatar for Ron Doster

Ron Doster

Director of Business Development, Travel eSolutions, LLC
Ron is the Director of Business Development and one of the owners of TESS, an online application dedicated to helping travel agents and agencies become more efficient and accurate. Whether you are a single agent or a host agency with thousands of agents, TESS will save you time and... Read More →


Monday April 19, 2021 9:45am - 11:00am
Concorde A

9:45am

Taking Your Agency to the Next Level
Business is booming! All of your hard work has finally paid off, but you’re growing so quickly, there’s simply no way you can handle it all yourself. You need help – but who will nurture your baby, your business, the same way you do? This top-level discussion will help you evaluate clear expectations and critical factors in finding, choosing and developing yourself to lead your business to grow in the right way.
**In this session Tim and Shayla will discuss the following topics**
Fostering Team Culture
Team Motivation and Selling Expectations
Back Office help and running your business like a business
Juggling being an Owner and a Seller
Inspiring yourself and others to success

Geared Toward Owners

Speakers
avatar for Shayla Northcutt

Shayla Northcutt

Shayla Northcutt is the proud CEO of Northcutt Travel Agency located in Houston Texas with team members throughout the state of Texas. She started her own Agency in Jan of 2017 and has since become a multimillion dollar producing agency even after her first year on her own. Shayla... Read More →
avatar for Tim Sawhook

Tim Sawhook

Tim Sawhook is the proud Co-Owner of Exclusive Travel Partners located in Cincinnati, OH. He started his agency in December of 2016, alongside his wife and Co-Owner and presently has 30+ Travel Professionals located coast to coast. Tim is married to his wife of 21 years, Lesley and... Read More →


Monday April 19, 2021 9:45am - 11:00am
Concorde B

11:15am

Curating Special Interest Experiences
Special interest and experiential driven travel is at an all-time high, with more consumers looking for unique destinations and itineraries to quench their appetite for the new and exciting.  From cultural to culinary, from groups to the solo bucket list traveler, learn how to curate the most memorable special interest itineraries, that’ll have your client’s friends envious with FOMO, and asking for your number for their own next adventure!

Moderators
avatar for Richard Earls

Richard Earls

Publisher, Travel Research Online

Speakers
avatar for Anneke Marchese

Anneke Marchese

Owner & Travel Designer, AM/FM Leisure & Adventure Travel
I am Anneke Marchese, mom of two amazing adopted children (each with their own unique sets of needs), and owner of AM/FM Leisure & Adventure Travel, a full service travel group physically based in the volcanic recreational paradise that is Central Oregon. As a team of 5 (and growing... Read More →
CL

Camilla Lundberg

Director of New Markets and Innovation, Eating Europe
avatar for Kathleen Levy

Kathleen Levy

Senior Business Development Manager, Insight Vacations
Kathleen Levy is Senior Business Development Manager at Insight Vacations and Luxury Gold for the last 17 years. She has been in the travel business for over 40 years in various roles, including travel consultant. She had extensive travel experience.
avatar for Marco Fernandes

Marco Fernandes

Owner and Senior Vice President, Sagres Vacations
Marco Fernandes is the Owner and Senior Vice-President for Sagres Vacations, an International Tour Operator and Destination Expert for Portugal and Spain.Born in a small village in Portugal, Marco has always had a passion for People and Travel. Marco has spent nearly 15 years working... Read More →


Monday April 19, 2021 11:15am - 12:30pm
Versailles Ballroom

11:15am

Storytelling & New Media for Travel Agents
We know you’ve heard it a million times – you have to be out there marketing yourself if you’re ever going to grow your travel agency business.

Many of the tactics that get the most focus like email marketing, social media, lead magnets, SEO… they all start to blend together and become an insurmountable pile of confusion. Well, we’ve put together an eye-opening session dedicated to breaking down some of these items as well as some new ones that may not be on your radar yet. We’ve assembled 5 incredibly successful travel bloggers who have tens of thousands of followers and one of the top podcasts in travel to talk about how they’ve embraced technology while maintaining busy day jobs, and how good storytelling has made all the difference when it comes to engagement. And how that can result in more bookings – not just more likes.

Knowing that you need to spend 99% of your time selling and building your business, we’re going to re-present these options to you in a way that is completely doable, not intimidating, and leaving you feeling empowered and ready to take on some new methods that will help you not just grow fast, but grow in a way that’s right for you and your brand.

Monday April 19, 2021 11:15am - 12:30pm
Concorde B

11:15am

Legal Strategies To Grow and Protect Your Business
Making contracts work for you: Key words and phrases that are essential but often over looked, Effective use of Independent Agent Agreements, GDPR and Privacy Issues- growing effects on travel agency operations, Strategize For Change, Essentials of sales contracts and estate issues in legacy planning. Learning How to Hold It and When and How to Fold it (Selling, Merging, and Expanding Your Agency). Legal Guidelines for charging travel agency fees.

Speakers
avatar for Laurence Gore

Laurence Gore

Attorney/President, Laurence D. Gore & Associates P.A.
Laurence D. Gore is the President of the international law firm of Gore International Law with offices in Fort Lauderdale, Buenos Aires, and a representative’s offices London, UK, Cancun, Mexico, Montevideo, Uruguay, Toronto, Canada. Mr. Gore graduated from Southern Methodist University... Read More →


Monday April 19, 2021 11:15am - 12:30pm
Concorde A

12:30pm

Lunch on your own
Monday April 19, 2021 12:30pm - 1:45pm
TBA Paris Convention Center Foyer

2:00pm

Destination Sponsored Session- A Journey Through Madeira
Speakers
avatar for Marco Fernandes

Marco Fernandes

Owner and Senior Vice President, Sagres Vacations
Marco Fernandes is the Owner and Senior Vice-President for Sagres Vacations, an International Tour Operator and Destination Expert for Portugal and Spain.Born in a small village in Portugal, Marco has always had a passion for People and Travel. Marco has spent nearly 15 years working... Read More →


Monday April 19, 2021 2:00pm - 2:50pm
Versailles Ballroom

2:00pm

Insider tips to the best of ALASKA
Dawn Campbell is a lifelong Alaskan through and through, and she will be presenting today alongside Heather Dudick from the Alaska Railroad. In this presentation Dawn will share with you some inside tips on how you can make the most of an Alaska vacation for your clients. Whether it is how to get to Alaska, where to stay in Alaska, how to see glaciers in Alaska, where to find the wildlife in Alaska, or how to save money on traveling in Alaska….we will have helpful hints for all of these subjects and more! Discover Southcentral Alaska’s towering mountains, sparkling glaciers and amazing wildlife: savvy agents know that Anchorage is the key to finding the best of Alaska, all in one place.
Alaska is BIG and filled with so many incredible things to see and do. Join me, Heather Dudick, and get on the “Inside Track” with the Alaska Railroad (ARRC). Discover how you can become an Alaska Railroad Travel Expert (ARTE): provide your clients with a unique Alaska adventure, one that’s only available with the iconic Alaska Railroad (ARRC) and earn greater commissions.

Learn about our service levels, dining options, onboard tour guides and watch the debut of our amazing new video.
Did you know that ARRC offers multi-day, Travel Packages? These customizable itineraries include rail travel, premium lodging and day trips—perfect alone or as a complement to a pre/post cross Gulf of Alaska cruise.
Our goal is to make planning your client’s vacation seamless and their experience just as spectacular as the destination. All aboard!

Speakers
avatar for Dawn Campbell

Dawn Campbell

Tourism Sales Manager, Visit Anchorage
As a lifelong Alaskan, Dawn Campbell knows her home like the back of her hand. Her love for the outdoors and adventure has allowed her to explore this amazing state of Alaska, from hiking in the Chugach Mountains, to fly fishing some of our amazing rivers. Dawn has worked in the Alaska... Read More →
avatar for Heather Dudick

Heather Dudick

Senior Passenger Sales Account Executive, Alaska Railroad
Heather Dudick has been exploring the backcountry, paddling the waters, fishing the rivers and skiing the mountains of Alaska for 22 years, 20 of which she’s spent working in Alaska’s tourism industry. She’s lived in several states, but no place holds her heart like Alaska... Read More →


Monday April 19, 2021 2:00pm - 2:50pm
Concorde A

2:00pm

Sponsored Destination Session Guatemala
It is alive, magical, mystic, ancestral, and is the most diverse country in Central America. It offers landscapes and experiences that have been captivating travelers for centuries.
Guatemala possesses an extraordinary cultural and natural richness and a privileged geographic location; distances from place to place are very short.
It is known as the country of the eternal spring, and its pleasant weather conditions allows you to visit it during any time of the year. The colorful handcraft markets and regional costumes, the hospitality, and the beauty of the landscapes make Guatemala a place to be kept in the visitors’ heart. Not to mention that the natural, cultural and historic heritage is evident in every corner of the country.
Guatemala offers the natural beauty of volcanoes, stunning trekking routs through the jungles, world class white-water rafting and world record of sailfish catch, caves, paragliding, zip lines and superb natural scenery. Visiting the Archeological National parks or lush canyons in a boat ride make an unforgettable experience.
Many of our visitors ask what happened to the Mayans in Central America, the answer is they’re still here.  It is only in Guatemala that you can experience the living Mayan culture. Traditions, languages, gastronomy and textiles continue to thrive in modern days.   The living Maya culture can be witnessed in its purest form in almost all the towns in the highlands of Guatemala.  Over twenty two Mayan languages are still spoken throughout Guatemala.
The richness and diversity offer you many ways to enjoy your vacation or business trip, since you may find different tourism segments that are offered by tour operators.
Guatemala is the secret….. Discover it!


Monday April 19, 2021 2:00pm - 2:50pm
Concorde B

3:00pm

3:00pm

3:00pm

Sponsored Destination Session The Hawaiian Islands
Six Hawaiian Islands. Six unique experiences. From crystal blue waters to stunning green cliffs and black sand beaches, Hawai‘i’s wealth of natural beauty is the breathtaking backdrop for unforgettable experiences that reward those who delve a little deeper – into vibrant cultures full of welcoming aloha, a thriving food scene and thrilling outdoor adventures. There’s so much more to Hawai‘i than what you’ve heard about. Join us to explore these six unique islands and how to design the perfect vacation in paradise.

Speakers
avatar for Christina H. Aldanese

Christina H. Aldanese

CTC, Regional Director, Travel Industry Sales – WEST, Hawaii Tourism
Born and raised in the Hawaiian Islands, Christina H. Aldanese, CTC, is employed by Hawai‘i Tourism USA as their Regional Director, Travel Industry Partnerships – Western Region. Christina’s primary responsibility is to work with the travel trade to give them the adequate resources... Read More →
avatar for Maile Brown

Maile Brown

Kaua‘i Visitors Bureau
Maile has been with the Kaua‘i Visitors Bureau (KVB) since 2005.  She manages KVB’s Leisure market for North America, China, Korea, Taiwan, Southeast Asia and Europe as well as wholesale partnerships and brand management.  Maile can be seen at most events where the island of... Read More →
avatar for Deanna Isbister

Deanna Isbister

Director of Sales, Island of Hawai‘i Visitors Bureau
Deanna serves as the Director of Sales for the Island of Hawai'i Visitors Bureau and has worked in the Hawai‘i hospitality industry for nearly 25 years. She has held various sales positions with major Hawai‘i hotel companies throughout Hawai‘i and the U.S. mainland. Her passion... Read More →



Monday April 19, 2021 3:00pm - 3:50pm
Concorde A

4:00pm

Oceangoing & River Cruises Roundtables
Limited Capacity full

*Please note you will receive a separate email with a link to sign up for one of the Roundtable sessions.  You must sign up through the link that is sent.  The email with link will be sent out Monday, March 2nd.   

With as many as 15 companies on hand, the Oceangoing & River Cruise Roundtable Series is the easiest way to learn about the latest developments for you and your cruise clientele. While you remain seated, representatives from select oceangoing & river cruise companies will move throughout the room for small-group product presentations

*pre-registration is required.

Monday April 19, 2021 4:00pm - 6:00pm
TBA Paris Convention Center Foyer

4:00pm

Resort & Destination Roundtables
Limited Capacity full

*Please note you will receive a separate email with a link to sign up for one of the Roundtable sessions.  You must sign up through the link that is sent.  The email with link will be sent out Monday, March 2nd.   

With as many as 15 companies on hand, the Resort & Destination Roundtable Series is the most productive way to learn about the in-demand resort properties for your clients, and learn about an array of destinations, both domestic and abroad. While you remain seated, representatives from select resorts and destinations will move throughout the room for small-group product presentations.

*pre-registration is required 

Monday April 19, 2021 4:00pm - 6:00pm
TBA Paris Convention Center Foyer

4:00pm

Technology & Business Services Roundtables
Limited Capacity full

*Please note you will receive a separate email with a link to sign up for one of the Roundtable sessions.  You must sign up through the link that is sent.  The email with link will be sent out Monday, March 2nd.   

With as many as 15 companies on hand, the Technology & Business Roundtable Series is the easiest way to learn about the latest technology and business services available to help you run an efficient and profitable travel agency. While you remain seated, representatives from select technology and business service companies will move throughout the room for small-group product presentations.

*pre-registration is required

Monday April 19, 2021 4:00pm - 6:00pm
TBA Paris Convention Center Foyer

4:00pm

Tour/Packaged Vacation Roundtables- Room 1
Limited Capacity full

*Please note you will receive a separate email with a link to sign up for one of the Roundtable sessions.  You must sign up through the link that is sent.  The email with link will be sent out Monday, March 2nd.   

With as many as 15 companies on hand, the Tour/Packaged Vacation Roundtable Series is the most productive way to learn about the hottest tour itineraries and packaged vacations for your clientele, and the commission opportunities for you. While you remain seated, representatives from select tour and packaged vacation companies will move throughout the room for small-group product presentations.

*pre-registration is required

Monday April 19, 2021 4:00pm - 6:00pm
TBA Paris Convention Center Foyer

4:00pm

Tour/Packaged Vacation Roundtables- Room 2
Limited Capacity full

*Please note you will receive a separate email with a link to sign up for one of the Roundtable sessions.  You must sign up through the link that is sent.  The email with link will be sent out Monday, March 2nd.   

With as many as 15 companies on hand, the Tour/Packaged Vacation Roundtable Series is the most productive way to learn about the hottest tour itineraries and packaged vacations for your clientele, and the commission opportunities for you. While you remain seated, representatives from select tour and packaged vacation companies will move throughout the room for small-group product presentations.

*pre-registration is required

Monday April 19, 2021 4:00pm - 6:00pm
TBA Paris Convention Center Foyer

7:00pm

 
Tuesday, April 20
 

TBA

Event Registration 7:30am - 6:00pm
Event Registration will be located at the Paris Hotel and Casino Convention Center Foyer. You can pick up your badge holders, official show program and make changes/additions to your badge during this time.

Sponsored By: Avoya Travel

Tuesday April 20, 2021 TBA
TBA Paris Convention Center Foyer

8:30am

Cruising to Profits: Qualifying Clients for the Right Cruise Product
From mega oceangoing ships to boutique river cruises; families hunting for bargains and baby boomers looking to check one off the bucket list, cruising certainly has something for everyone!  With such a diverse offering of vessels, itineraries and ports of call, the question is, do you know how to qualify prospects to the right product?  Get on deck for bigger profits and sail to stronger client retention rates with this unique session filled with tips to qualify your cruise prospects.  We’ll explore today’s cruise offerings (from ships to destinations and onboard amenities); qualifying questions and considerations that should weigh in on process; and a look into the minds of first time cruises; seasoned travelers; and niche market cruise clients.

Moderators
avatar for Kathie Weitzman

Kathie Weitzman

Owner, A List Travel
My home based agency, A List Travel, is an Independent Agency   within the Avoya Travel Network for the past three years. I have been in travel all my adult life and have been privileged to travel extensively in the US and Europe as well as Hawaii, Mexico, the Caribbean, Asia, Russia... Read More →

Speakers
avatar for Mark Junette

Mark Junette

Regional Sales Director West Coast, Scenic
As a life-long traveler and professional in our industry for the last two decades, Mark Junette has an intense passion for seeing the World and encouraging others to take part; be they travelers or tourists or simply curious souls connecting with other cultures. Mark has guided agency... Read More →
avatar for Shannae Murray

Shannae Murray

Host Agency Manager, Royal Caribbean
Shannae Murray is the Manager of Royal Caribbean’s Host Agency Team based in Miami, FL. Her sole focus is to ensure that home-based independent advisors receive additional training and support through webinars, ship tours, key city training events or the secondary phone field program... Read More →
avatar for Alicia Steuart

Alicia Steuart

Senior Director of Sales, Key Accounts & Carnival Independent Agent Team, Carnival Cruise Lines
Alicia Steuart joined Carnival in 1999 as Business Development Manager for Central TX.  She was promoted to Business Development Director in 2004, Director of Home Based Partnerships in 2012, Senior Director of sales for Key Accounts in 2016 and most recently Senior Director of Carnival’s... Read More →
avatar for John Diorio

John Diorio

Associate Vice President, North American Sales, Virgin Voyages
John is part of a passionate crew at Virgin Voyages that focuses on being brilliant to do business with for our First Mates (Travel Partners). With over 30 years of innovative sales and leadership experience within the global travel industry, John leads the field sales team in North... Read More →


Tuesday April 20, 2021 8:30am - 9:45am
Versailles Ballroom

8:30am

What You Need to Know Before Selecting A Host Agency
Managing your own business can be daunting at times+ and making sure you have all the right tools to succeed should be paramount to you.  If you’re just starting out, you’re probably wondering if you should do it alone or align your business with a host agency.  The truth is, only you can make that decision, but this session will help steer you in the right direction.  Learn about the pros and cons of going solo vs. hosted; debunk the “one size fits all” myth of host agencies; and figure out what is right for YOU and YOUR business.  You will leave this session feeling more empowered and educated about the endless opportunities.

Moderators
avatar for Dan Chappelle

Dan Chappelle

President, Chappelle Consulting International, Inc.

Speakers
avatar for Pamela Nolta

Pamela Nolta

Owner and Travel Consultant, JP Travel
On 9-11, I officially became the owner and single Travel Consultant at JP Travel, the business my husband had started early in 2000.  We had been attempting to manage full-time jobs, raise 5 kids and build our travel business.  I chose to retire from my job as a corporate IS Manager... Read More →
avatar for Alesia House

Alesia House

Founder and CEO, I Book Travel For U
“Amazing Journeys begin with a single step.” Alesia House is founder and CEO of “I Book Travel For U.” a fast growing travel agency in Northern Virginia. From my first plane ride at age 8 my love and passion for travel has only increased. Now that passion has over-flowed to... Read More →
avatar for Dyan Haugen

Dyan Haugen

Cruise Planners
Experienced traveler to more than 100 countries, over 60 cruises, and many tours - including an "Around the World by Private Jet" tour (personal favorite trip of lifetime!). Currently working on bucket list trips for herself and clients! Also books "normal" trips for family and friends... Read More →
avatar for Robyn Jacobs

Robyn Jacobs

Independent Agent, Avoya Travel
In June 2017, I started my career as a travel agency owner after working nine years as a professional matchmaker. In less than two years of opening my Independent Agency, I’ve made a significant difference in the travel agent community by mentoring other agents and being a positive... Read More →
avatar for Robert Gensch

Robert Gensch

Chief Fun Officer, Twin Ports Travel
Robert is a home-based travel agent in Minneapolis, Minnesota. He has a successful history and career in Corporate businessconsulting. Starting in the Travel biz part-time in 2016, he juggled his new travel agency work with the Corporate world, as he slowlygrew and marketed his customer... Read More →


Tuesday April 20, 2021 8:30am - 9:45am
Concorde A

8:30am

Finding Your Sales Groove with Rhythm and Cadence
As a busy travel professional, its easy for your day to take over, but sales is the lifeline of any business. It’s important for you to adjust to the pace of your business, creating a harmonious and structured plan for maximum sales performance. Discover the importance rhythm and cadence plays in creating a proactive sales plan for consistency and profitability.
At the end of this educational session, delegates will hear exciting updates and news from Cruise Planners.

Speakers
avatar for Scott Koepf CTC, MCC

Scott Koepf CTC, MCC

Vice President of Strategic Planning, Cruise Planners/American Express
With more than 30 years in retail travel Scott Koepf is Vice President of Strategic Development of Cruise Planners/American Express, one of the largest and most awarded travel companies in North America and beyond. He previously served as President of the National Association of Career... Read More →


Tuesday April 20, 2021 8:30am - 9:45am
Concorde B

8:30am

One-to-One Meetings- INVITE ONLY - Travel Agent SELECT Only
Limited Capacity full

INVITATION ONLY CLOSED EVENT
The One to One Meetings is a closed event.  Participation is open solely to travel agents that have applied for and been accepted into our Travel Agent Select Program and suppliers who have been pre-confirmed for this program.  

Tuesday April 20, 2021 8:30am - 12:30pm
Concorde C

10:00am

One Size Does Not Fit All – All Inclusive Resort Experts
The All-Inclusive Experience is continuously evolving, allowing you to sell this incredible vacation experience to a wide range of clientele. From couples, to families, to groups with special interests, there's never been a better time to tap into the all-inclusive rewards that await you. Hear from top all-inclusive experts as they discuss why the all-inclusive vacation rivals any vacation experience you're currently selling; new and exciting profit channels for the all-inclusive seller; what you need to know about your client to book the perfect all-inclusive vacation; and how working with your supplier representatives can positively impact your client's stay (and your next clients, too).

Moderators
avatar for Tom Varghese

Tom Varghese

Chancellor of Travel, Travel Tom

Speakers
avatar for Gary C. Sadler

Gary C. Sadler

Senior Vice President of Sales, Unique Vacations, Inc.
Gary Courtney Sadler, OD is Senior Vice President of Sales - Unique Vacations, Inc., affiliate of the worldwide representative of Sandals and Beaches Resorts, a chain of luxury all-inclusive resorts located throughout the Caribbean – Jamaica, Antigua, Saint Lucia, Bahamas, Barbados... Read More →
avatar for Ash Tembe

Ash Tembe

Vice President of Global Sales, AIC Hotel Group
AIC Hotel Group, the experiential brand offering an unparalleled vacation experience with limitless service and style, is proud to have Ash Tembe as Vice President of Global Sales. In this role, Tembe spearheads corporate global field and tour operator sales for the company’s luxury... Read More →
avatar for Andrea Wright

Andrea Wright

Vice President of Travel Industry Sales, Playa Resorts
Andrea Wright has been a leader in the Travel Industry for over 20 years. Her passion and love for travel began on the Travel Agency side, in both corporate and leisure travel including Meetings and Incentives . She expanded her role to include the All- Inclusive Market and spent... Read More →
avatar for Julia Swenda

Julia Swenda

Brand Ambassador, GOGO Vacations
I am an adventure seeker and have the goal of visiting at least 100 countries in my lifetime. My travel obsession began at age 14 when I toured Europe playing the violin in an orchestra. In college, I was able to experience Semester At Sea and have not stopped traveling since. After... Read More →


Tuesday April 20, 2021 10:00am - 11:15am
Versailles Ballroom

10:00am

Creating a Tactical Marketing Plan
Are you spending time working on your business and not just in it? As a business owner as well and a travel advisor, it is so important that you take the time to develop and execute on a written tactical marketing plan if you want to grow your business and achieve your goals. This interactive session will provide you with a tried and true action planning process that will keep you focused on your success.

Speakers
avatar for Jackie Friedman, CTC, CTIE, VTA

Jackie Friedman, CTC, CTIE, VTA

President, Nexion
Jackie Friedman is the president of Nexion Travel Group, a fully accredited host agency owned by Travel Leaders Group. She oversees a team of 66+ employees supporting more than 5,000 independent travel professionals in the US and Canada.Jackie joined the Nexion team in 2004 as VP... Read More →


Tuesday April 20, 2021 10:00am - 11:15am
Concorde B

10:00am

Latest Legal Issues For Travel Agents
Planning for the unexpected, Viruses, Wars, Hurricanes, and other things that go bump in the night, Proper and Necessary use of Waivers and Assumption of Risk Forms, Legal Advice for the Travel Advisor,  What to say and when to say it,  The use of Health Care Surrogate and Medical Release Forms, Legal Adventures in Adventure Travel.  Selling and Promoting Travel Insurance, Legal Issues in Crafting the Tour or Charter Agreement.

Speakers
avatar for Laurence Gore

Laurence Gore

Attorney/President, Laurence D. Gore & Associates P.A.
Laurence D. Gore is the President of the international law firm of Gore International Law with offices in Fort Lauderdale, Buenos Aires, and a representative’s offices London, UK, Cancun, Mexico, Montevideo, Uruguay, Toronto, Canada. Mr. Gore graduated from Southern Methodist University... Read More →


Tuesday April 20, 2021 10:00am - 11:15am
Concorde A

11:30am

Give Your Bottom-Line a Boost with Email Marketing
Looking to increase your profits? Of course you are! Come and learn how to translate your most valuable asset (and your client list) into a profit machine. This session will tap into some lesser-known strategies that profitable agencies are using to drive more leads, bookings and revenue. 

Speakers
avatar for Maggie Fischer

Maggie Fischer

TIMA/Travel Industry Marketing Association, Founder & CEO
avatar for Justin Osbon

Justin Osbon

Sales Director, Image Tours
Justin Osbon started with Image Tours as an Account Executive, where he was expected to deal directly with travel agents who were already working with Image Tours as well as prospect and create new relationships with additional travel agents. In 2007 he was promoted to Senior Account... Read More →


Tuesday April 20, 2021 11:30am - 12:30pm
Concorde A

11:30am

Insider’s Secrets to Elevate Your Business
: Based on true events, this “Best Practices” session will inspire you to take charge and take your business to the next level. You will have the chance to hear from successful travel agency owners, as they share their inside secrets in building a solid and profitable independent travel business.
**In this session Tim and Shayla will discuss the following topics**
The Secret is hard work and dedication and not overdoing or overselling yourself
Using Technology to strengthen your business
Using Social Media to your personal strengths
Motivating yourself daily to put in the work and do the right thing

Speakers
avatar for Shayla Northcutt

Shayla Northcutt

Shayla Northcutt is the proud CEO of Northcutt Travel Agency located in Houston Texas with team members throughout the state of Texas. She started her own Agency in Jan of 2017 and has since become a multimillion dollar producing agency even after her first year on her own. Shayla... Read More →
avatar for Tim Sawhook

Tim Sawhook

Tim Sawhook is the proud Co-Owner of Exclusive Travel Partners located in Cincinnati, OH. He started his agency in December of 2016, alongside his wife and Co-Owner and presently has 30+ Travel Professionals located coast to coast. Tim is married to his wife of 21 years, Lesley and... Read More →


Tuesday April 20, 2021 11:30am - 12:30pm
Versailles Ballroom

11:30am

STOP!! And Play With Your Food, Using Social Media and the Right Tools to keep close to your clients, Maximize Your visibility online and create profits while doing it.
Don’t Leave Money On The Table, – Do You know that Travel Advisors lose up to $500 per month in unclaimed cash, Join Garfield Collins for a fun-filled and interactive session where he will highlight claiming bonus commissions, the benefits of the world (wide web) and social media. and other tools at your finger-tips! From marketing to streamlining processes, from low-cost to FREE, together we will look at ways you can innovate your agency’s offerings and increase your bottom-line.

Speakers
avatar for Garfield Collins

Garfield Collins

Regional Sales Manager, Couples Resorts Jamaica
Mr. personality as he is called, Garfield Collins, a native of Jamaica is no stranger to the world of Travel and Entertainment. He is currently the Regional Sales Manager for the dynamic Couples Resorts Jamaica Brand and is a master public relations, sales and marketing guru with... Read More →


Tuesday April 20, 2021 11:30am - 12:30pm
Concorde B

12:45pm

Sponsored Lunch- Hosted by Sandals & Beaches Resorts
Thank you to Sandals® & Beaches® for sponsoring a luncheon at the Las Vegas Travel Agent Forum! We cannot wait to hear Gary Sadler, Senior VP of Sales for Unique Vacations, Inc., talk about all the exciting inclusions and opportunities offered to travel agents who want to take their business to the elite level. From Over-the-Water innovations and 5-Star Global Gourmet™ dining that wow clients to industry-recognized credibility and access to a success-oriented sales force focused on growth, the World’s Only 5-Star Luxury Included® Resorts simply have more.

Speakers
avatar for Gary C. Sadler

Gary C. Sadler

Senior Vice President of Sales, Unique Vacations, Inc.
Gary Courtney Sadler, OD is Senior Vice President of Sales - Unique Vacations, Inc., affiliate of the worldwide representative of Sandals and Beaches Resorts, a chain of luxury all-inclusive resorts located throughout the Caribbean – Jamaica, Antigua, Saint Lucia, Bahamas, Barbados... Read More →



Tuesday April 20, 2021 12:45pm - 1:45pm
TBA Paris Convention Center Foyer

2:00pm

Let's talk about Croatia
Get the hang of Croatia, the emerging new destination directly from Croatia's hottest boutique DMC - Konture.
In this interactive presentation, you will learn about the possibilities at the destination, types of product, properties and sales potential.
Don't miss the opportunity to become a sales expert for the new hit destination – Croatia!

Speakers
avatar for Ines Poljak Aritonović

Ines Poljak Aritonović

Managing Director, Konture
Ines holds two masters in Art History from University of Zagreb, Croatia and Master of Cultural Landscape Mnagement from Jean Monnet University at Saint Etienne, France.She is fluent in seven languages and apart from a brief period at the UNESCO World Heritage Center, she has been... Read More →



Tuesday April 20, 2021 2:00pm - 2:50pm
Concorde A

2:00pm

3:00pm

5 Word Swaps That Will Increase Your Sales! - Sponsored by TPI
Sponsored by Travel Planners International
Marketers and advertisers have been harnessing the power of words to sell us things for centuries…and, so should you in your business.  Your words in the sales consultation process can make the difference between crafting the perfect experience (and sale!) with ease, or struggling through the process with friction and disappointment.
It’s a combination of art and science. In this interactive, high energy, never let your guard down session, VP Sales and Marketing for Travel Planners International, Jenn Lee will share five word swaps and phrases you can adopt right away to increase your bottom line.
Oh, and several lucky winners will take home some of her favorite tools she uses every.single.day.


Tuesday April 20, 2021 3:00pm - 3:50pm
Concorde A

3:00pm

VAX VacationAccess: Why VAX is the Travel Advisor’s One-Stop-Shop
With new bookable product from favorite brands, educational opportunities and amazing content tailored specifically to today’s leisure travel professional, VAX VacationAccess is now, more than ever, the leisure travel marketplace that you want to be a part of.
Join VAX VacationAccess for all the details on our new suppliers, latest enhancements and what’s coming next to the platform.

Speakers
avatar for Beth Kitzman

Beth Kitzman

Business Development Manager, VAX VacationAccess
Beth Kitzman is the Business Development Manager for Trisept’s Travel Agency Solutions - Agency Channel for VAX VacationAccess and Xcelerator.  Beth focuses on nurturing business relationships and finding exciting, unique ways for VAX and Xcelerator to support travel agencies.  Beth... Read More →



Tuesday April 20, 2021 3:00pm - 3:50pm
Concorde B

4:00pm

Exhibit Floor
Meet with more than 350 domestic and international suppliers.

This exhibit is designed to ensure maximum opportunities for travel agents and suppliers to interact face-to-face, without a doubt the most effective way for buyers and sellers to get to know each other and to make new contacts.

Tuesday April 20, 2021 4:00pm - 6:30pm
Paris Ballroom

7:00pm

Evening Networking Reception Hosted by Caesars Entertainment
Tuesday April 20, 2021 7:00pm - 9:00pm
TBA Paris Convention Center Foyer
 
Wednesday, April 21
 

TBA

Event Registration 8:00am - 12:00pm
Event Registration will be located at the Paris Hotel and Casino Convention Center Foyer. You can pick up your badge holders, official show program and make changes/additions to your badge during this time.

Sponsored By: Avoya Travel

Wednesday April 21, 2021 TBA
TBA Paris Convention Center Foyer

8:30am

Travel Agent 101 Wrap Up
Join us for an educational wrap-up for the 2020 Las Vegas Travel Agent Forum. This information-packed session will spotlight key takeaways from each of this year’s educational session, exploring the most valuable lessons, key learning moments and most important, actionable takeaways for you to incorporate into your travel agency business. We’ll feature speakers from each of this year’s sessions, along with valuable Q&A time!

Moderators
avatar for David Chait

David Chait

CEO and Founder, Travefy

Wednesday April 21, 2021 8:30am - 9:45am
Concorde A

10:00am

Exhibit Floor
Meet with more than 350 domestic and international suppliers.

This exhibit is designed to ensure maximum opportunities for travel agents and suppliers to interact face-to-face, without a doubt the most effective way for buyers and sellers to get to know each other and to make new contacts.

Wednesday April 21, 2021 10:00am - 12:30pm
Paris Ballroom

12:30pm

Prize Giveaways
Prize giveaways on the Exhibit Floor.
Must be present to win.

Wednesday April 21, 2021 12:30pm - 1:00pm
Paris Ballroom

2:00pm

Destination Training- Las Vegas
The Las Vegas Convention and Visitors Authority (LVCVA) attracts visitors by promoting Las Vegas as the world’s most desirable destination for leisure and business travel. Las Vegas has evolved tremendously in recent years, and continues to capture the world’s imagination. Join the LVCVA and Las Vegas partners to hear about what is new in the ever-changing destination.

Speakers
avatar for John Meyer

John Meyer

Sales Executive, Las Vegas Convention & Visitors Authority
John Meyer joined the Las Vegas Convention & Visitors Authority in the spring of 2000. Over the past decade he has worked as a Sales Executive on the Domestic Leisure Sales Team and has been exposed to all areas of destination marketing.As Sales Executive, he is tasked to manage Las... Read More →


Wednesday April 21, 2021 2:00pm - 3:00pm
Concorde A

2:00pm

PTANA- IT'S ALL ABOUT THE RELATIONSHIP
Asking Attending agents to come out to find out 'WHY IT IS IMPORTANT TO JOIN A GREAT TRAVEL ORGANIZATION".
CREATED BY TRAVEL AGENTS....FOR TRAVEL AGENTS
Professional Travel Agents of North America (PTANA) was founded with the goal of providing an educational forum and creating networking opportunities for travel professionals across North America. As an organization, we facilitate strong lasting relationships with our travel partners to promote domestic and international travel destinations while also supporting worldwide charitable causes.
IT'S ALL ABOUT THE RELATIONSHIP


Wednesday April 21, 2021 2:00pm - 3:00pm
Concorde B