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Tuesday, April 20 • 8:30am - 9:45am
Cruising to Profits: Qualifying Clients for the Right Cruise Product

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From mega oceangoing ships to boutique river cruises; families hunting for bargains and baby boomers looking to check one off the bucket list, cruising certainly has something for everyone!  With such a diverse offering of vessels, itineraries and ports of call, the question is, do you know how to qualify prospects to the right product?  Get on deck for bigger profits and sail to stronger client retention rates with this unique session filled with tips to qualify your cruise prospects.  We’ll explore today’s cruise offerings (from ships to destinations and onboard amenities); qualifying questions and considerations that should weigh in on process; and a look into the minds of first time cruises; seasoned travelers; and niche market cruise clients.

Moderators
avatar for Kathie Weitzman

Kathie Weitzman

Owner, A List Travel
My home based agency, A List Travel, is an Independent Agency   within the Avoya Travel Network for the past three years. I have been in travel all my adult life and have been privileged to travel extensively in the US and Europe as well as Hawaii, Mexico, the Caribbean, Asia, Russia... Read More →

Speakers
avatar for Mark Junette

Mark Junette

Regional Sales Director West Coast, Scenic
As a life-long traveler and professional in our industry for the last two decades, Mark Junette has an intense passion for seeing the World and encouraging others to take part; be they travelers or tourists or simply curious souls connecting with other cultures. Mark has guided agency... Read More →
avatar for Shannae Murray

Shannae Murray

Host Agency Manager, Royal Caribbean
Shannae Murray is the Manager of Royal Caribbean’s Host Agency Team based in Miami, FL. Her sole focus is to ensure that home-based independent advisors receive additional training and support through webinars, ship tours, key city training events or the secondary phone field program... Read More →
avatar for Alicia Steuart

Alicia Steuart

Senior Director of Sales, Key Accounts & Carnival Independent Agent Team, Carnival Cruise Lines
Alicia Steuart joined Carnival in 1999 as Business Development Manager for Central TX.  She was promoted to Business Development Director in 2004, Director of Home Based Partnerships in 2012, Senior Director of sales for Key Accounts in 2016 and most recently Senior Director of Carnival’s... Read More →
avatar for John Diorio

John Diorio

Associate Vice President, North American Sales, Virgin Voyages
John is part of a passionate crew at Virgin Voyages that focuses on being brilliant to do business with for our First Mates (Travel Partners). With over 30 years of innovative sales and leadership experience within the global travel industry, John leads the field sales team in North... Read More →


Tuesday April 20, 2021 8:30am - 9:45am
Versailles Ballroom